How to cancel Surfshark for a full refund in 2024

Are you considering subscribing to Surfshark, but afraid you won’t be able to get a full refund if you change your mind about the VPN? Don’t worry! We bring you detailed yet simple instructions on how to cancel your Surfshark plan before your 30-day trial period expires.

[[post-object type=”divider” /]]

Although, currently, one of the best VPNs on the market, we appreciate that Surfshark is not for everyone. Its speeds are not as consistent as those of ExpressVPN or NordVPN per se, and its advanced functionalities may be a bit overwhelming for VPN newbies. Luckily, you can put Surfshark through its paces for 30 days and then get a full refund if you’re not entirely satisfied with the service. Let’s see how.

Cancel Surfshark for a full refund – in a few easy steps

Cancelling Surfshark is straightforward. It only requires finding the Help Center link at the bottom of Surfshark’s official website and asking for the cancelation and refund. Below is the step-by-step procedure with an image.

Special note: The customer support representative will usually be very polite and informative and will guide you through the entire process. However, they may also ask for feedback or try to persuade you to change your plan instead of canceling it altogether. If your mind is set on canceling, simply stick by your decision and they will proceed with your request. You’re also not required to answer further questions if you don’t feel like it.

Cancelling Surfshark via email

If you feel more comfortable canceling Surfshark via email, that’s also possible, although it usually takes longer. While live chat support is almost instant, email answers usually take some time.

The process is pretty similar, though, the only difference is you choose the Submit a Request option at the bottom of the Help Center page instead of the Chat with Us option. You then fill in the required fields, such as your email address and request description – as shown in the image below – and wait for Surfshark’s response.

How to remove Surfshark from your device?

The cancellation and refund process of Surfshark VPN is primarily handled by customer support, regardless of your device. However, there are some device-specific actions you could take to ensure you removed Surfshark for good and there’s no residue software to run in the background of your device.

How to delete Surfshark on Windows & Mac

After following the above steps and canceling your subscription, you may wish to uninstall the Surfshark application from your computer. On Windows, this is typically done through the Add or Remove Programs feature in System Settings. On Mac, you can drag the Surfshark application from the Applications folder to the Trash.

Surfshark also allows you to delete its app through the app itself. All you need to do is:

1. Log in to your Surfshark app.
2. Go to Settings and choose My Account option.
3. Press Delete Account at the bottom of the My Account page, and that’s it. You’ve now deleted your Surfshark app from your computer or phone.

How to cancel Surfshark on Android

You’ve now canceled your subscription with the help of Surfshark’s customer support and you’ve deleted the app from your device, however, if you purchased your subscription through the Google Play Store, an extra step might be necessary.

Namely, Google Play also has its refund process, which you can initiate through the Google Play Store following these steps:

1. Go to subscriptions in Google Play.
2. Pick the Surfshark subscription and click Manage. 
3. Click Cancel subscription.
4. There will be a confirmation pop-up, where you then select a reason.
5. Press Continue. 

Another easy way to uninstall the Surfshark app on Android is to hold the app icon with your finger and drag it to the Uninstall bin that appears.

How to cancel Surfshark on iOS

Following the cancelation process, via customer support, the easiest way to uninstall the Surfshark app on your iOS device is to press and hold the Surfshark icon on your home screen until it wiggles, then press the X to uninstall. Alternatively, you can follow the steps above and delete the app through the app settings.

For subscriptions purchased via the App Store, you may also want to start Apple’s refund process. 

To cancel your Surfshark subscription on your iPhone, iPad, or Apple Vision Pro via App Store:

1. Go to the Settings app.
2. Tap your name.
3. Click Subscriptions.
4. Next to the subscription, click Edit.
5. Click Cancel Subscription. If there is no Cancel or Cancel Subscription button, that means that the subscription was already canceled.

Considerations

Here are some considerations to keep in mind when canceling Surfshark to ensure a full refund without complications.

Timing is everything 

The process of canceling Surfshark’s subscription is straightforward. You just need to follow this simple guide and ensure you’re within the 30-day money-back guarantee window. However, if you miss this time frame, you’ll still be able to cancel the VPN subscription, but your refund probably won’t be granted afterwards, except in special circumstances. 

So, the main thing to remember is to enjoy Surfshark’s 30-day money-back guarantee responsibly, not extending the time allowance. In that case, taking your money-back guarantee refund will be a piece of cake. 

Also, the money-back guarantee applies only to first-time users, so there’s no point in trying to trick the system. The second time you try to get the refund, the system will recognize you (even if you use a different email address) and deny you the refund.

Subscription platforms

A good way to get your Surfshark refund is to contact customer support and ask for it. However, if you subscribed through a third party (like the Apple App Store or Google Play), you should check the platform’s refund policies and take the additional appropriate steps (explained above), in addition to notifying Surfshark.

Uninstalling the app won’t suffice

All Surfshark’s cancelations and refunds are done primarily through customer support. Therefore, simply uninstalling the app from your device does not cancel your subscription or guarantee a refund. Your subscription may still remain active and your money withdrawn each month or year (depending on your chosen plan). 

Contacting customer support is the only way you ensure you cancel your Surfshark subscription successfully and receive a full refund, regardless of your device. Always ensure to follow up if you don’t see the refund within a few days after you receive the support team confirmation.

The best Surfshark alternatives

Considering Surfshark’s main features and its advantages and shortcomings, here are the best alternatives to this VPN that money can buy. You can try them all risk-free with a free trial or money-back guarantee.

[[post-object type=”steroid-list” /]]

[[post-object type=”loophole” id=”170″ /]]

[[post-object type=”versus-table” group-properties=”235,59,60,233,61,62,46,47,45,44,7,8,32″ single-properties=”452,453,434,13″ website=”true” ranking=”Surfshark alternatives” limit=”10″/]]

The best Surfshark alternatives in more detail

Still not sure which VPN to choose instead of Surfshark? Here are its best alternatives, described in more detail.

[[post-object type=”summary-section” pros-cons=”true” /]]

Surfshark subscription FAQs

[[post-object type=”accordion” question=”Are there any special conditions for Surfshark’s refund?” answer=”The only condition for receiving a full refund with this VPN is that you apply within Surfshark’s 30-day money-back guarantee period. Note that some promotional or discounted offers might have different refund policies, so always read the terms and conditions of your specific subscription plan – especially if you’re considering canceling the service.” /]]

[[post-object type=”accordion” question=”Will I still be able to use Surfshark after I request a cancellation and refund?” answer=”Don’t worry, even if you’ve requested a cancellation and your refund is being processed, you’ll typically still be able to use Surfshark VPN until the end of your current billing period. However, this may vary with certain promotions or limited offers, so it’s best to check directly with Surfshark’s customer support for specific details in that case.” /]]

[[post-object type=”accordion” question=”Can I subscribe to Surfshark again if I cancel the service?” answer=”Yes, you can! Surfshark is a renowned VPN service, and as such, it allows you to subscribe as many times as you need. However, the refund for its 30-day money-back guarantee is available only once. To subscribe again, log in to your existing Surfshark account and extend your subscription. But don’t worry if you’ve forgotten your credentials, you can always subscribe from scratch as well.” /]]

[[post-object type=”accordion” question=”Do all VPNs offer a money-back guarantee?” answer=”While most industry-leading VPNs, like those in this article, provide you with a risk-free way to try their service, not all VPNs extend the same gratitude. Trying these VPNs is not fail-safe, as you may end up not liking the service and be without the option of a refund. The best VPNs all offer money-back guarantees for at least 30 days, and some, like CyberGhost, offer even longer money-back guarantee periods (45 days).” /]]